Privacy Policy

Quick Links

• 1. Who We Are
• 2. What We Collect
• 3. How We Use Your Information
• 4. Legal Bases (POPIA & GDPR)
• 5. Sharing & Processors
• 6. Cookies & Analytics
• 7. Data Retention
• 8. Security
• 9. Your Rights
• 10. Payments via PayFast
• 11. Courses & LMS
• 12. Children
• 13. International Transfers
• 14. Changes to This Policy
• 15. Contact Us

1) Who We Are

Motor Sales Academy is an online training platform for automotive sales professionals in South Africa.

2) Information We Collect

A. Information you provide

• Account & Profile: name, email, password (hashed), optional phone and company.
• Purchases: billing details (name, country, VAT number if provided). We do not store full card details.
• Course Activity: enrollments, lesson progress, quiz results, certificates, support messages.
• Communications: emails, form submissions, and preferences (e.g., marketing consent).

B. Information collected automatically

• Device & Usage: IP address, browser type, pages viewed, time on page, referrers.
• Cookies: essential (login/session), functional, and—if you consent—analytics/marketing cookies. See our Cookies Policy.

3) How We Use Your Information

• To create and manage your account, deliver purchased courses, track progress and issue certificates.
• To process payments and prevent fraud.
• To provide support, respond to requests, and send transactional emails (order confirmations, course notices).
• To improve our site, courses, and user experience (analytics & diagnostics).
• To send optional updates or promotions if you opt in (you can unsubscribe anytime).
• To comply with legal obligations and enforce terms.

4) Legal Bases (POPIA & GDPR)

We process personal information based on:

• Performance of a contract (providing your purchased course).
• Consent (marketing emails; non-essential cookies).
• Legitimate interests (site security, service improvement, fraud prevention).
• Legal obligations (tax, accounting, regulatory requests).

5) Sharing & Processors

We do not sell your personal information. We share it only with trusted service providers who process it on our behalf under data-protection agreements:

We may disclose information if required by law or to protect our rights, users, or the public.

6) Cookies & Analytics

We use essential cookies to make the site work (e.g., login sessions, cart). With your consent, we may use analytics cookies to understand engagement and improve content. You can change your cookie preferences anytime via the cookie banner or your browser settings. For details see our Cookies Policy.

7) Data Retention

• Account, orders & course records: kept as long as you have an account or as required for tax/legal purposes.
• Support emails & forms: typically up to 24 months, unless needed longer for disputes or legal requirements.
• Analytics data: kept in aggregate or as per provider limits.

8) Security

We use HTTPS, strong access controls, and reputable vendors to protect your data. No method of transmission or storage is 100% secure, but we continuously improve safeguards and monitor for threats.

9) Your Privacy Rights

Under POPIA (and where applicable, GDPR), you may:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing.
• Withdraw consent (e.g., marketing or analytics) at any time.
• Request a copy of your information in a portable format.

To exercise these rights, contact us at admin@motorsalesacademy.co.za. We will verify your identity before responding.

10) Payments via PayFast

All payments are processed by PayFast in South Africa. Your card details are handled by PayFast and are not stored on our servers. PayFast may conduct fraud checks and store limited transaction information to meet legal and regulatory requirements. For more information, review PayFast’s privacy documentation on their website.

11) Courses, Quizzes & Certificates

• We store progress data (lessons completed, quiz scores) to deliver the course, unlock modules, and issue certificates.
• Instructors/admins can view course activity to support you and improve training quality.
• We may anonymize and aggregate learning metrics to enhance curricula.

12) Children

Our services are intended for adults and working professionals. We do not knowingly collect personal information from children under 18.

13) International Data Transfers

Our providers may process data in other countries. Where applicable, we use safeguards such as standard contractual clauses or equivalent protections to ensure your information remains protected.

14) Changes to This Policy

We may update this Policy from time to time. The “Last updated” date will reflect the latest version. Significant changes will be communicated on the site or by email where appropriate.

15) Contact Us

If you have questions or requests, reach out to:

Motor Sales Academy
Cape Town, South Africa
Email: admin@motorsalesacademy.co.za
Contact Page: /contact/